Springbot's service is non-contractual, however it is a month to month subscription that does require you to take action in order to either cancel or downgrade your account.
You also are responsible of holding knowledge of when your billing cycle renews, as any downgrade or cancellation must be done prior to this in order to prevent renewal charges.
Learn more about our Cancellation & Refund Policies here.
**A reminder, you can "pause" your account by downgrading to the free plan instead! This way you can still access data, run basic marketing channels, and none of your past work would be deleted. You could go back at any point and upgrade to turn features back on when you are ready!
Here are the steps to pause or switch to a free account.
What does canceling an account include?
If you wish to cancel your account completely, that would mean your login information, templates, settings, and all past actions would be deleted, as well as all reporting. We would also discontinue daily/nightly data syncs with any cookie or pixels that were placed during installation. If you were to return to Springbot and re-register, you would have to start with a new account. Closing an account is not reversible.
We recommend when you do cancel, to export your Subscriber Email Lists, send yourself copies of your email campaigns, and download any automation templates you had running for reference. When we shutdown the account, we do not fully uninstall you, as you will need to do this in your platform's backend.
How to Cancel Your Account
To cancel your account, click in the upper right corner, then Subscriptions & Add-ons.
From there, you will select Cancel Subscription, or you can head directly to our Cancellation Form here.
Submitting this form is required to complete your cancellation and stop future invoicing.
Once submitted, the form generates a time-stamped record in our system, ensuring accurate and documented confirmation of your request.
Once you submit via form, our team will process the request within 48 hours and this page will have a banner on it mentioning your account is scheduled for shutdown. Your last day of access will be at the end of the current billing cycle, and unless any invoices are overdue, nothing else is owed.