Here are the steps to install and get Shopify connected to your Springbot Account!
Head to the Integrations Settings Page within Springbot.
Select Shopify, which will then open the Springbot app page in Shopify if you are already logged into your Shopify platform account.
Click Install.
Once there, review Privacy Details & Permission Details.
After reviewing, select Install. Depending on permissions or auto-login settings, you may need to re-enter login information.
Once entered you will see the Connected page, and will be able to click that moving forward to gain access directly to Springbot from Shopify. Seeing this means you are installed!
Ever wonder how we collect the data?
We actually use Preload Scripts and Cookies to track website traffic and shoppers, so to find our preload script, just View Page Source on any webpage within your store & search "cloudfront.net\/async\/preload" - that is going to be Springbot's script.
Also, you know that we are connected properly because if you head to the full performance page, you can see we are showing all orders and you can see our app within your Shopify Apps listing is connected.
Issue with reporting?
If you believe you have an issue with data reporting, you may need to double check your connection with Shopify + Springbot. Some issues that may come up include:
revenue not reporting from Email Campaigns or features within Springbot that you can confirm the customer has clicked the email then made the purchase
pop up not appearing on your website & you have already turned on the Shopify pop up form
orders or revenue tracking on the reports dashboard that we pull from your platform
products not updating in the search bar that are active in your store
If any of the above are happening, then following these steps:
Log into your Shopify store, head to apps, and confirm Springbot is a listed app installed on your store
If it is, then go ahead and click the app, and confirm you have updated data access & you have logged in with your springbot credentials. That data access screen or login screen may look like this:
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3. Once connected, your screen will appear like this, and you will be connected. It may take up to 24 hours for any products to be updated and any past revenue may not be attributed to past actions, but historical orders and store revenue will be updated.
If there are any other issues, please reach out to our team by submitting a ticket via help@springbot.com and we will do our best to resolve!
