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Shopping Cart Platform Migration Steps
Shopping Cart Platform Migration Steps

If you're planning to migrate to a different platform, please inform Springbot as soon as possible.

Updated over a week ago

There are several steps our team has to take to complete to ensure Springbot will be performing properly with this new platform. The migration process can take between 1-2 weeks, so we appreciate your communication with our team during this process!

Please note Springbot only supports Shopify, BigCommerce and WooCommerce as of July 2023. You will also need to be on our current subscription plans in order to migrate. If you're migrating to a different platform, please email so we can help coordinate the shutdown of your account or migration to a new subscription plan.

When migrating, our team only migrates over:

  1. Specific Email Lists: All Subscribers, Unsubscribe List

  2. Billing Information (past invoices/subscription information)

  3. Most recent email campaign templates

Step 1: Confirming Migration

Before our team can begin migrating you to a new store instance, there are some steps we need your team to take. These steps can be taken BEFORE your new site is live.

  1. Install Springbot to final store front (it doesn't have to be published, but cannot be test URL). Here you can find our different Installation steps.

  2. Logging In: After the install, you will need to then login through your store's platform. All functionality from the old dashboard will be removed once we have confirmed everything is set up in the new one.

  3. Alert Our Team: After completing those two steps, please reach out either via email or chat to alert our team so that we may begin the next steps.

Step 2: Replicating Your New Store Instance

Once Step 1 is complete, our team gets to work! During this step, we work on:

  • Ensuring your features are migrated over

  • Confirming your billing is configured properly

  • Completing a data harvest for any new information from your platform

Step 3: Copying Over Content

Once you complete Branding, and we've confirmed your initial settings are setup properly, our team will then begin to copy over the included content from your previous store instance. Some you will need to set up again on your own. This includes custom Email Lists, Automations, Sign-Up form, and Exchange content if you have that feature.

Step 4: Activating Your Features

We recommend logging in & getting those features back up and running ASAP so there's no delay in your marketing.

During this step, we are also keeping an eye on your reporting and tracking to ensure that everything is properly connected.

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