Cancellation Policy
Springbot's service is non-contractual, however it is a month to month subscription that does require you to take action in order to either cancel or downgrade your account.
You also are responsible of holding knowledge of when your billing cycle renews, as any downgrade or cancellation must be done prior to this in order to prevent renewal charges. At the point of first payment, the customer agrees to Terms of Use, Privacy Policy, and Acceptable Use Policy.
If you wish to cancel your account fully, you will follow all steps to cancel/downgrade your account here.
Simply uninstalling/removing our app does NOT alert our team, as to why we require the action taken.
To remove or downgrade an add-on feature or service, you will need to follow all steps here.
Legacy Billing Cancellation Process & Policy
If you wish to cancel your account fully, you must submit request via form here or email us at help@springbot.com and we will follow up with confirmation on when your shutdown date will be (at the end of your current billing cycle). Simply uninstalling/removing our app does NOT alert our team, as to why we require the action taken.
To remove or downgrade an add-on feature or service, we require written notice to help@springbot.com before the upcoming invoice, and it will continue as a month-to-month add-on if notice is not provided.
Refund Policy
As stated in our Terms of Use, we do not provide a refund under any circumstance. This includes:
Compliance Issues related to our Acceptable Use Policy: We also reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.
Account Activity, Adoption, & Integration Responsibility: At Springbot, we are proud to offer our app with 24/7 accessibility to all our valued customers. Once subscribed, it's essential to understand that the responsibility for active engagement, periodic monitoring, and ensuring seamless integration rests with the store owner. Please access your account at dashboard.springbot.com.
Feature Installation & Integration:To derive the full benefits of certain features, integration with eCommerce platforms is necessary. However, the upkeep, updates, and seamless functioning of these integrations is the responsibility of the customer. Should you face any challenges, we encourage you to involve our support team. Please be aware that Springbot cannot be held accountable for any missed alerts and, as such, will not provide refunds. Situations encompassed by this include, but are not limited to:
Uninstallation of the app
Platform migration
Changes to the site URL
Contact updates
Removal of webhooks by platform or customer
DNS, Branding, or White Label modifications, and more.
We appreciate your understanding and are always here to assist with any concerns.
Non-Payment / Overdue Billing Policy
If an account becomes overdue, it is the customer's responsibility to update the payment on file in-app or via link in our overdue notice emails. Here is how to pay overdue invoices via app.
For 60 days, we reach out to the billing contact on file via email, send in app messages and email registered users within the app. It is the business' responsibility to update our team when the billing contact changes to ensure all notifications are received in a timely manner.
If your account hits 60 days overdue or has 3 overdue invoices, it will be fully shutdown, unless otherwise discussed with our team.
At that point, to become an active customer again, you will be required to submit payment for the overdue invoices, and will register as a new account as the prior one has been shutdown fully including past actions cleared and users removed from Springbot's system.