Springbot’s service is non-contractual, however, we do require a written notice for cancellation and your account would be shutdown at the end of your current billing cycle.

If you wish to cancel or remove an add-on feature or service, we also require written notice before the upcoming invoice, and it will continue as a month-to-month add-on if notice is not provided.

To cancel, you must alert our team by emailing us at help@springbot.com and we will follow up with confirmation on when your shutdown date will be (at the end of your current billing cycle). Simply uninstalling/removing our app does NOT alert our team, as to why we require the written notice.

We recommend when you do cancel, to export your All Subscriber + Unsubscriber Email Lists, send yourself most recent email campaign copy, and download any ads you had running for reference. When we shutdown the account, we do not fully uninstall you, as you will need to do this in your platform's backend.

As stated in our Terms of Use, we do not issue refunds for Monthly Plans or additional add-on services unless a system malfunction caused a problem or your account was terminated without cause. Refunds will not be issued due to account inactivity or compliance issues.

Be sure to read and understand our Terms of Use and Acceptable Use Policy. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.

If an account becomes overdue, it is the customer's responsibility to log into app.springbot.com and update payment on file or via our automated overdue notice emails. If your account hits 90 days overdue, it will be shutdown, unless otherwise discussed with our team.

The Campaign Services Team removes Facebook ads at the end of the service’s billing period to prevent any unauthorized charges from Facebook.

The Campaign Services monthly charge is for the creation and management of ads during the period the Springbot team is managing the service. Because of the in-depth strategy our team utilizes to create Facebook Ads, once the service is no longer part of the package, we remove all ads that Springbot has created.

All images, audiences and collected engagement are still available within the Ad Account, and can be used to create new ads in the future. Previous service users can still view ads once they are deleted, as well as the associated results and revenue, by searching for ‘Deleted Ads’ within their associated ad account.

The Google Ads Management Fee is for the creation and management of ads during the period the Springbot team is managing the service.

If you choose to terminate your Google Ads agreement, your access to Springbot created Google Ad campaigns, ads, and reporting will be revoked in order to prevent any unauthorized charges from Google. Because of the in-depth strategy our team utilizes to create Google Ad campaigns, once the service is no longer part of the package, we will also remove all ads and campaigns that Springbot has created.

You may access your Google Ads data prior to the end of your billing cycle, but once your final invoice cycle has been completed, we will be unable to provide you with any information from your Google Ads account, as all ads and campaigns will be automatically deleted.