General
Big Commerce
Q : How do i know which type of template I am using on BigCommerce?
A : There are a couple of way to check which type of template you are using.
The most reliable way to determine your theme style is to go into your control panel on Big Commerce and open the Storefront menu. If you see "Mobile Thee Settings" in the menu, you are using a blueprint theme.
The second, less reliable way, is to visit your store homepage. Right click and select "view page source". This will bring up the html code of your store, press ctrl/cmd + f and search for stencil. If you find files that are loaded with /stencil/ in the code, you are using a stencil theme.
Q : How should I integrate Springbot if my homepage/landing page is a CMS (e.g. WordPress, Joomla, Drupal, etc) and not Magento?
A : The springbot Platform is designed to be flexible. In many cases, we can provide you a script we refer to as a "preload". This script can be placed on many pages and can be used as an extension of your platform. If you are already a springbot user, reach out to your coach and ask for more information. If you are new to springbot, simply mention it to the onboarding team when you sign up and they'll be able to work with you to get tracking set up on your other pages.
Q : What is SSH?
A : SSH stands for Secure Shell. This type of access not only allows for files to be transfered in a secure way but it also allows the user to execute commands on the remote server. SSH access is preferred whenever possible. It provides a secure method for transferring files and working with your server, but it also gives our engineers the tools they will need to fix any issues that may arise in the installation process.
Q : What is FTP?
A : FTP stands for File Transfer Protocol. It is a method for transfering files from one computer to another. FTP access allows our engineers to upload files to your server.
Q : What is SFTP?
A : SFTP stands for Secure File Transfer Protocol. It is similar to FTP, but uses encryption when transferring files for extra security. Most modern web hosts use SFTP or encourage their users to use secure instead of insecure FTP. SFTP access allows our engineers to upload files to your server.
Q : What is a whitelist or whitelisting?
A : Whitelisting is a security measure that prevents any untrusted sources from accessing your server. Many Hosting providers require you to add a user to your server's whitelist before they can access any of your files. If springbot is helping you with your installation, we may request you to add our office IP to your hosting providers whitelist.
Q : What IP do I need to whitelist?
A
38.140.48.106
Q : How do I find my FTP/SFTP information?
A : Your hosting provider should have this information. Refer to their documentation or contact their support for help finding your credentials. You will need a URL to connect to, a port number to use for the connection, a username, and a password. For sftp you may have a 'key file' instead of a password, thats fine.