Sometimes, in order for Springbot to best help troubleshoot an issue you might be having, we will need admin access to your store. Below are instructions on how to provide this access for each of the platforms we partner with:

Shopify

Instructions can be found here. Make sure you're granting Springbot full permissions. When prompted to provide an email address, please use support@springbot.com

BigCommerce

Instructions can be found here. Make sure you're granting Springbot System Admin access. When prompted to provide an email address, please use support@springbot.com

WooCommerce

Instructions can be found here. Make sure you're granting Springbot Admin access. If prompted to provide an email address, please use support@springbot.com

See additional notes here on SSH / FTP access as it may pertain to WooCommerce.

Magento 1

Instructions can be found here. Make sure you're granting Springbot Administrator access. When prompted to provide an email address, please use support@springbot.com

See additional notes here on SSH / FTP access as it may pertain to Magento 1.

Magento 2

Instructions can be found here. Make sure you're granting Springbot access to All or Administrator access. When prompted to provide an email address, please use support@springbot.com

See additional notes here on SSH / FTP access as it may pertain to Magento 2.



Providing SSH or FTP Access

Springbot may also need FTP or SSH access to your store. We strongly recommend reaching out to your development / IT team to properly provide this access. You can follow the steps below to provide access on your own, but this will be much more easily be completed by a knowledgeable developer.

What is SSH and FTP?

  • SSH is a program for logging into a remote machine and for executing commands on a remote machine. It is intended to provide secure encrypted communications between two untrusted hosts over an insecure network.
  • FTP is a way to move files from one computer to another, or in the case of your hosting account, your computer to our hosting server. 

We've provided several articles below that can assist you in finding your FTP and SSH access, depending on what hosting provider you are using: