Wondering why your products aren't appearing when you search for them in Springbot? 

They may not be visible to Springbot. What is product visibility? It's how Springbot interprets how users set up the products in their catalog. To verify your product's visibility in Magento or Shopify just follow the steps below!

In Magento, there are 2 settings Springbot looks at for each product when determining whether it is visible or not: Status and Visibility (screenshot below). The product status should be set as "Enabled" and the product visibility should be anything but "Not visible individually."

Magento Product Page:


In Shopify, there is only 1 setting that Springbot looks at for each product when determining whether it is visible or not: Published. The product must be listed as published for Springbot to recognize the product and populate it in your Springbot dashboard. 

Shopify Product Page:


Once you have confirmed that your products are visible within your website you will be able to search and view them in Springbot as well!

Still having trouble searching for  products in your Springbot dashboard? Reach out to the Springbot Customer Success Team by emailing help@springbot.com!