Overview of SMS Auto-Replies

Along with the custom keyword each store can create, all SMS messages will automatically respond to any STOP, HELP or START Keywords with auto-replies similar to these: 

Auto-Reply

Keyword

Behavior

Example Message

Confirmation Auto-Reply

Signing up for SMS via Sign Up Form 

or 

Texting Keyword to Short Code with Double Opt In ON

Contact must confirm subscription

Bungalow Home: Text YES to get updates. Msg freq varies. Reply STOP to cancel, HELP for help. Msg&data rates may apply.

Opt-Out Auto-Reply

STOP

STOPALL

UNSUBSCRIBE

CANCEL

END

QUIT

Contact is unsubscribed from SMS

“You are unsubscribed from Evan's Surfboards Promos. No more messages will be sent. Reply HELP SURF20 for help.”

Help Auto-Reply

HELP with [[keyword]]

INFO

Contact receives support information regarding your SMS Keyword Program

“Evan's Surfboards Promos. More help at support@evanssurf.com. Msg & Data rates may apply. 4 Msgs/Month. Reply STOP SURF20 to cancel.”

Help Auto-Reply


HELP without [[keyword]]


Contact is directed to a HELP SMS page that includes all Keywords they are subscribed to 


“"Please visit https://list-management.com/help?phone=16016139910 for more information"

Welcome Auto-Reply

START

YES

Y

UNSTOP

Or

Texting [[keyword]] to join

Contact is subscribed to Keyword List or Resubscribed to Keyword List

“Welcome to BH! Use 7ca9 at checkout! Msg freq varies. Reply STOP to cancel, HELP for help. Msg&data rates may apply. Terms slkt.io/4YUo”

Note: These responses are required by the CTIA and TCPA Guidelines and are already set up within each account to send automatically when one of these Keywords is received to one of our Short Codes. 


Interested in learning more about SMS Marketing? Check out the articles below:

SMS Keyword Setup

SMS Glossary

Interested in adding SMS Marketing to your Springbot package? We're here to help! Reach out to our support team at help@springbot.com to get started!