Overview of SMS Auto-Replies
Along with the custom keyword each store can create, all SMS messages will automatically respond to any STOP, HELP or START Keywords with auto-replies similar to these:
Auto-Reply |
Keyword |
Behavior |
Example Message |
Confirmation Auto-Reply |
Signing up for SMS via Sign Up Form
or
Texting Keyword to Short Code with Double Opt In ON
|
Contact must confirm subscription |
Bungalow Home: Text YES to get updates. Msg freq varies. Reply STOP to cancel, HELP for help. Msg&data rates may apply. |
Opt-Out Auto-Reply |
STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT
|
Contact is unsubscribed from SMS |
“You are unsubscribed from Evan's Surfboards Promos. No more messages will be sent. Reply HELP SURF20 for help.” |
Help Auto-Reply |
HELP with [[keyword]]
INFO
|
Contact receives support information regarding your SMS Keyword Program |
“Evan's Surfboards Promos. More help at support@evanssurf.com. Msg & Data rates may apply. 4 Msgs/Month. Reply STOP SURF20 to cancel.” |
|
Help Auto-Reply
|
HELP without [[keyword]]
|
Contact is directed to a HELP SMS page that includes all Keywords they are subscribed to
|
“"Please visit https://list-management.com/help?phone=16016139910 for more information"
|
Welcome Auto-Reply |
START
YES
Y
UNSTOP
Or
Texting [[keyword]] to join
|
Contact is subscribed to Keyword List or Resubscribed to Keyword List |
“Welcome to BH! Use 7ca9 at checkout! Msg freq varies. Reply STOP to cancel, HELP for help. Msg&data rates may apply. Terms slkt.io/4YUo” |
Note: These responses are required by the CTIA and TCPA Guidelines and are already set up within each account to send automatically when one of these Keywords is received to one of our Short Codes.
Interested in learning more about SMS Marketing? Check out the articles below:
SMS Keyword Setup
SMS Glossary
Interested in adding SMS Marketing to your Springbot package? We're here to help! Reach out to our support team at help@springbot.com to get started!